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Samantha Warrel - 07828139899
Frequently asked questions
Delivery/order update, Order ETA
We have been working on an average of 2-6 weeks, This changes daily depending on workload and many other factors,
please email us for an up to date turnaround (This can increase/decrease depending on a number of variables)
Current turnaround time
We have been working on an average eta of 2-6 weeks (This can increase/decrease depending on a number of variables)
please email us for an up to date turnaround
We can build and quote custom sizes, please email us a sketch along with measurements in millimetres, preferred material (Aluminium, Chequer plate, Stainless) and delivery postcode, we will then send over a quote as quickly as possible
Standard sizes & prices
These can be found on our website
Do the lockers come with brackets/fittings
Brackets are sold separately and can be found in the parts section on the website
How do I fit/use the adjustable brackets
Please see the instructions on the product page photographs or use the product link below....
Can you measure my vehicle
Yes we can on site, Please book an appointment with us or email us a sketch with measurement's for a quote
How do I pay
Please pay through the website for standard sized orders by card, Google or apple pay or use the bank details at the bottom of the quote,
A VAT invoice will not be produced until payment has been received.
Do you offer trade prices/discounts
I you are interested in becoming a reseller we can offer you the following....
1. Sell our standard lockers and receiving reseller pricing (other resellers also have the opportunity to resell the same sku lines)
2. Selling a selection of our standard sizes at reseller prices and committing to buying a quantity a month to become the sole distributor of those particular sku's
3. Create non standard size/s that work best for you, allowing you to become the sole distributors of those sku line/s, no quantity commitment needed
What is your returns and cancellation policy
Custom made, Bespoke items - We do not accept the return of any custom-made items.
Standard items - The return of standard item/s will result in a handling fee of 35% this will be deducted from any refund owed,
Refunds are processed within 7 working days,
The buyer is responsible for the delivery costs and of the safe return of the item/s,
we do not refund delivery costs.
A return request must be emailed within 7 working days.
Items must be delivered back to Warrell Richards Ltd, Hook Green Farm, Southfleet Kent, DA13 9ND.
Any standard orders cancelled that have already been started will result in a handling fee of 35% this will be deducted from any refund owed.
Still have questions?
please email us using the email address above or the form below and we will respond as soon as we can